Uptree

Placement details

Overview

Location: Glasgow

Start date: 1st September 2025

Application criteria: 

• National 5 or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
• You must be aged 17 or over at start of the programme in September 2025, no longer in full-time education and eligible to work in the UK.
• Any experience or qualifications which reflect customer services would be desirable

Application deadline: 1st April 2025

 

About the opportunity

 

The Role & Responsibilities

Adhere to processes and procedures – Appropriately support/contribute to the creation/maintenance of associated processes and procedures.

Customer support – dealing with customer enquiries in an efficient manner, whilst building strong relationships with customers.

Continuous improvement – Liaising within your own team and with other teams in the Business to enhance and improve Customer Services, consistency of approach and operational flexibility to provide a high level of service for customers.

Awareness of Risk – Communicate and escalate potential issues/risks in a prompt and effective manner that limits/mitigates potential risks.

Adhere to Regulatory Processes – Ensure to adhere to all Legal, Regulatory, Compliance policies and procedures, including all HR Requirements.

Representing Shawbrook– Represent the Shawbrook brand in a professional and confidential manner.
 

About the company

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  They are a purpose-led organisation, with a focus on delivering long-term sustainable value for all their stakeholders.

They have a diversified offering, with their innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Their products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  They fuel lending through customer deposits, which they attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model they have created is unique and difficult to replicate, with their ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows them to deliver excellent customer experiences, but to do so efficiently and at scale. They are proud of their innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re their kind of person.

Work with Shawbrook because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Next steps

Click on 'apply' to complete your application!