Uptree

What this privacy notice is about

This is a summary of how we protect your personal data and respect your privacy.

How we collect your information

The personal data we hold about you will be obtained via our website or if you contact us in person, via email or on the phone.

If you have any queries about this notice, please contact the Operations Director using the details set out below:

Full name of legal entity: Uptree Limited

Email address: operations@uptree.co

Postal address: 3 Cartwright Way

Bardon Hill

Coalville

Leicester

LE67 1UE

If you are not satisfied, you can make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before you approach the ICO, please contact us in the first instance.

What types of information we collect

We may ask for some personal details if you wish to access our service, for example:

• biographical information (for example, your full name, date of birth, gender, details about your citizenship).
• contact details (for example, mobile number, email address, home address, postcode, your parent or guardian’s mobile number).
• to create a profile (for example, to register your profile on our website and set up a username).
• your educational information (such as details about your school or college, any school(s) or college(s) you have previously attended, school year group, educational achievements, work experience, languages you speak and whether you speak multiple languages at home).
• whether you are eligible for free school meals.
• whether you have been in care.
• whether you are a carer and if so, details about your caring responsibilities.
• information about your parents or guardians (such as whether they attended university).
• records of communications sent to you by us or received from you.
• your achievements and awards.
• whether you are eligible or have received financial support
• information relating to health and safety (including health and safety reports).
• to subscribe to a service (for example, to sign up to our newsletter).

We may also collect Special Categories of Personal Data about you which includes information about

any health conditions you have (for example, dietary requirements or disabilities) and your racial and

ethnic origin.

Your responsibilities

Please let us know as soon as possible if your personal information changes as any personal information we hold about you must be accurate and up to date.

How we use your personal data

Your personal data may be used for the purpose of dealing with your enquiries, as well as sending you relevant information about us.

We may use artificial intelligence (AI) tools to collect your personal information for the following purposes, such as:

• improving our services we deliver to you.
• to identify any suspicious activities and ensuring that our website and any systems we use are safe.
• recommending content or services based on your preferences.

When using AI, we have proper security measures in place to protect your personal information and respect your privacy.

What legal basis we have for processing your information

We have identified appropriate legal bases for processing personal information as follows:

To deliver our services

We process some of your personal data because we have to deliver our services to you. Here, we use your personal data for the following:

• to communicate with you before you log in to our website.
• to deal with any concerns you may have.
• to provide you with any information and inviting you to events and workshops.
• for any other purpose for which you provide us with your personal data.

Consent

We may also process your personal data where we have your consent to do so.

For legitimate interest

We process your personal data because it is necessary for the purpose of a legitimate interest pursued by us or one of the third party organisations that we work with. This may include, for example:

• marketing purposes such as leaving a survey and making any recommendations to you about our services.
• to protect our business and the website, such as maintaining our IT system, reporting any technical issues.

To meet our legal obligations

We also process your personal data to meet our legal obligations. We may use your personal data for the following purposes:

• to prevent and detect crime.
• to assist with investigations (including criminal investigations) carried out by the police and other authorities.
• to comply with the law, such as immigration laws, safeguarding requirements, reporting requirements required by law or to regulatory bodies.

Who we share your information with

Your information may be shared with third parties, for example, when you access our website through service providers such as Google. Where necessary, your information may be shared with solicitors, accountants and other professional providers, as well as the police and other law enforcement agencies to prevent and detect crime.

We may share with other third parties to help us deliver online surveys or third parties conducting surveys on our behalf.

We may also share your personal data with our customers for the purpose of event management or if the customer has a job opportunity and you submit an application.

How long we keep your information

How long we keep your information will depend on the nature of the query. We may keep your personal data for a longer period if we receive a complaint or if there is a likelihood that a dispute will take place regarding our relationship with you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• to access the personal data we hold about you.
• to require us to correct the personal data we hold about you.
• to require us to delete or remove your personal data.
• To require us to restrict our data processing activities, which means you can ask us to suspend our activity of processing your personal data.
• to receive your personal data, which you provided to us, in a machine-readable format.
• to object to any of our processing activities where you feel this impacts your rights.
• to not be subject to a decision based only on automated processing, which has a legal effect on you.

Changes to this privacy notice

We have the right to update this privacy notice at any time. If we make any significant changes to this privacy notice, we will keep you updated.

This notice was last updated on 22 July 2025