Uptree

Placement details

The Firm

Mishcon de Reya is an independent law firm, which now employs more than 900 people with over 550 lawyers offering a wide range of legal services to companies and individuals.

Based in London and Singapore, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work it undertakes is cross-border, multi-jurisdictional and complex, spanning five core practice areas: Corporate; Dispute Resolution; Employment; Private; and Real Estate.

Mishcon de Reya has grown rapidly in recent years, showing more than 80% revenue growth in the past five years alone. In 2015, the firm moved into a purpose designed building on Kingsway and has converted to both an alternative business structure and LLP.

Mishcon de Reya prides itself on the diverse range of people who make up the firm. The central role played by the Academy, the firm’s in-house place of learning, development and new thinking, and its active and innovative social impact strategy are reflected in its Investors in People Platinum standard.

The Role

This is a fantastic opportunity for a bright and enthusiastic individual to be part of this exciting team for a 2 month summer arrangement. The individual will gain valuable hands-on experience, with the opportunity to -2- support all areas of the business, thus generating a real in-depth understanding of how a successful Technology function operates within a leading London law firm.

This role will shadow and work closely with a Service Desk Analyst in the Tech Support team who will create a positive and supportive working environment that will enable the individual to add real-time value and contribute to each query and other business requirements.

Duties and Responsibilities

• Provide first line support alongside the Service Desk Analyst
• Support users 'in person', arranging for their hardware needs and being on hand to liaise with members in the team to fix their issue
• Log all actions taken and resolutions
• Provide administrative support to the Technology Department
• Where necessary escalate issues, in a timely manner
• Use intuition and learning experiences to delight the business and provide an excellent, professional and time-bound service to our in-house colleagues
• Take ownership of issues and be proactive when dealing with queries

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required to take on additional responsibilities when requested by your line manager.

Skills/Experience

• Excellent attention to detail
• Excellent telephone manner
• Excellent organisational skills
• Good problem-solving skills
• Ability to communicate effectively with colleagues at all levels of the business
• Ability to work independently and as part of a team
• Personable and confident with the ability to build relationships with partners/key stakeholders
• Resilient and calm under pressure
• Adaptable and flexible approach
• Proactive and takes initiative.

Requirements: You will be based in our London office 100% of the time, shadowing team members on the day to day. We are looking for the successful candidate to start asap.

To Apply

If you wish to apply please email your CV and a covering letter stating details of your availability and flexibility to work from their Holborn office to Jessica Young, jessica.young@mishcon.com